Privacy Policy

Last updated: 7 June 2026

Chinett HealthCare Inc. ("Chinett", "we", "us", or "our") is committed to protecting the privacy of every individual and family who interacts with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or services, you agree to the practices described here.

1.Information We Collect

We collect information you provide directly to us and information generated through your use of our services, including:

• Contact details — name, phone number, email address, and preferred contact method.
• Care request details — type of care needed, patient age group, location, start date, duration, and any special requirements or medical notes you choose to share.
• Communications — messages you send us by form, email, phone, or WhatsApp.
• Technical data — basic, non-identifying information such as browser type and pages visited, used to keep the site working and improve it.

2.How We Use Your Information

We use the information we collect to:

• Understand your needs and match you with an appropriate care professional.
• Communicate with you about your request, scheduling, and ongoing care.
• Verify the suitability and credentials of professionals in our network.
• Respond to enquiries and provide customer support.
• Improve our services and meet our legal and regulatory obligations.

3.Health Information & Confidentiality

We understand that health information is deeply personal. Any medical or health-related details you share are treated as strictly confidential and are used only to arrange and deliver appropriate care. We share such information only with the professionals directly involved in your care, and only to the extent necessary.

4.How We Share Information

We do not sell your personal information. We may share it only with:

• Care professionals we match you with, so they can provide care.
• Trusted service providers who help us operate (for example, secure hosting), under confidentiality obligations.
• Authorities or regulators where required by law, or to protect the safety of a person.

5.Text Messaging (SMS) & Mobile Opt-In Data

If you provide your mobile number and opt in, Chinett HealthCare Inc. may send you SMS text messages such as appointment reminders, care scheduling and coordination, service updates, and replies to your enquiries. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for assistance. Consent to receive text messages is not a condition of receiving care or of any purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties or affiliates. Information may be shared only with service providers strictly necessary to deliver the messaging service (for example, our SMS provider, Twilio), and never for their own marketing purposes.

6.Data Security

We take reasonable organisational and technical measures to protect your information against loss, misuse, and unauthorised access. No method of transmission or storage is completely secure, but we work continuously to safeguard the data entrusted to us.

7.Your Rights & Choices

You may request access to the personal information we hold about you, ask us to correct or delete it, or withdraw your consent to be contacted. To exercise any of these rights, contact us using the details below.

8.Cookies

Our website may use minimal cookies or similar technologies to keep the site functioning and understand general usage. You can control cookies through your browser settings.

9.Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date above. We encourage you to review it periodically.

10.Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out:

• Email: support@chinetthealthcare.com
• Phone: (443) 563-7693
• Address: 5207 Plainfield Avenue, Baltimore, MD 21206